Do you accept returns?

Yes, within 30 days. This excludes electrical & safety items as defined by the specific manufacturer.

 

Who pays for return shipping?

Return Shipping is paid by the buyer if there is a change of mind OR the buyer provided incorrect vehicle details OR the buyer purchased an incorrect part without checking compatibility with us OR for any reason(s) other than the buyer receiving a faulty item. Otherwise, return shipping is paid by Phil Gilbert Parts.

 

Can you send a refund to another bank account?

No, refunds will be processed via the original payment method for everyone's security, or as store credit.

 

Can I return specially ordered parts?

All specially ordered parts are non-returnable, or a subject to a 15% handling fee. 

Refunds for specially ordered parts are at our absolute discretion.

Specially ordered parts deemed faulty by the manufacturer are eligible for a full refund via the original purchase method.

 

How do I request a return?

Guests can submit a return request by logging into their account on your storefront, finding the order they wish to return and clicking the Return Items link. Please note that you will not be able to submit a return request for an order that has already been refunded or partially refunded.

Next, they will need to specify the Qty To Return, Return Reason, and Return Action. You will also have the option to leave a comment. After submitting the request, you will see the Return Instructions.

 

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